Help desk
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Ticket queue

60 tickets, 8 past due

  1. Cannot access shared team folder Ticket #16 Tom Becker Account Access Sam Okafor Waiting on User Priority Low 39h 38m overdue
  2. Cannot access shared team folder Ticket #12 Julia Novak Account Access Priya Nair In Progress Priority Low 15h 07m overdue
  3. Teams camera not working Ticket #31 Aisha Khan Software Jordan Lee In Progress Priority Medium 10h 42m overdue
  4. Excel crashes when opening large file Ticket #38 Liam O'Connor Software Alex Rivera Open Priority Medium 5h 30m overdue
  5. Keyboard keys not responding Ticket #51 Maria Santos Hardware Sam Okafor Open Priority Medium 5h 01m overdue
  6. Slow file share access Ticket #25 Ahmed Saleh Network Sam Okafor Waiting on User Priority Medium 4h 54m overdue
  7. Laptop battery drains in under an hour Ticket #21 Ben Carter Hardware Jordan Lee In Progress Priority Medium 3h 09m overdue
  8. Cannot access shared team folder Ticket #3 Tom Becker Account Access Priya Nair Waiting on User Priority High 0h 06m overdue
  9. Account locked out Ticket #53 Liam O'Connor Account Access Sam Okafor Waiting on User Priority Critical 1h 15m left
  10. Laptop battery drains in under an hour Ticket #60 Ahmed Saleh Hardware Alex Rivera In Progress Priority Medium 2h 56m left
  11. Excel crashes when opening large file Ticket #29 Noah Peters Software Alex Rivera Waiting on User Priority Critical 3h 29m left
  12. MFA prompt not arriving on phone Ticket #27 Julia Novak Account Access Alex Rivera Open Priority Medium 8h 23m left
  13. Cannot reach internal website Ticket #50 Ahmed Saleh Network Alex Rivera Open Priority Medium 12h 16m left
  14. Password reset request Ticket #36 Grace Mwangi Account Access Sam Okafor In Progress Priority Medium 12h 59m left
  15. Desktop will not power on Ticket #9 Ben Carter Hardware Unassigned Open Priority Low 13h 16m left
  16. PDF reader won't open attachments Ticket #30 Ben Carter Software Alex Rivera Open Priority Low 37h 03m left
  17. Cannot access shared team folder Ticket #40 Marcus Hill Account Access Alex Rivera Resolved Priority High Resolved Oct 28, 14:50on time
  18. MFA prompt not arriving on phone Ticket #58 Sofia Rossi Account Access Jordan Lee Closed Priority Medium Resolved Oct 28, 20:31on time
  19. Desktop will not power on Ticket #18 Marcus Hill Hardware Alex Rivera Resolved Priority Low Resolved Oct 29, 02:12on time
  20. Teams camera not working Ticket #33 Fatima Zahra Software Alex Rivera Resolved Priority Medium Resolved Oct 27, 07:59on time
  21. Teams camera not working Ticket #54 Grace Mwangi Software Sam Okafor Closed Priority Medium Resolved Oct 27, 08:32on time
  22. Password reset request Ticket #22 Chen Wei Account Access Sam Okafor Resolved Priority Low Resolved Oct 29, 02:12on time
  23. Guest Wi-Fi password request Ticket #24 Ben Carter Network Priya Nair Resolved Priority Low Resolved Oct 27, 06:41on time
  24. Account locked out Ticket #42 Sofia Rossi Account Access Alex Rivera Closed Priority Low Resolved Oct 26, 14:28on time
  25. Intermittent Wi-Fi drops in meeting room Ticket #52 Fatima Zahra Network Jordan Lee Closed Priority Medium Resolved Oct 25, 11:04on time
  26. Cannot reach internal website Ticket #10 Sofia Rossi Network Sam Okafor Resolved Priority High Resolved Oct 25, 08:10SLA missed
  27. Slow file share access Ticket #1 Liam O'Connor Network Alex Rivera Closed Priority Low Resolved Oct 25, 09:00on time
  28. Excel crashes when opening large file Ticket #13 Liam O'Connor Software Sam Okafor Resolved Priority Medium Resolved Oct 24, 16:01on time
  29. Outlook search returns no results Ticket #55 Maria Santos Software Jordan Lee Closed Priority Medium Resolved Oct 24, 16:09on time
  30. MFA prompt not arriving on phone Ticket #46 Julia Novak Account Access Jordan Lee Closed Priority Medium Resolved Oct 24, 11:23on time
  31. Outlook search returns no results Ticket #37 Liam O'Connor Software Alex Rivera Closed Priority Low Resolved Oct 24, 03:41on time
  32. Desktop will not power on Ticket #20 Daniel Kim Hardware Alex Rivera Resolved Priority Medium Resolved Oct 23, 17:26on time
  33. Mouse cursor jumps around Ticket #11 Ahmed Saleh Hardware Alex Rivera Closed Priority Medium Resolved Oct 23, 07:15on time
  34. New starter needs account set up Ticket #59 Fatima Zahra Account Access Sam Okafor Closed Priority Medium Resolved Oct 23, 06:42on time
  35. Excel crashes when opening large file Ticket #17 Aisha Khan Software Jordan Lee Resolved Priority High Resolved Oct 21, 12:45SLA missed
  36. Mouse cursor jumps around Ticket #41 Ben Carter Hardware Jordan Lee Closed Priority Medium Resolved Oct 21, 13:04on time
  37. Account locked out Ticket #8 Noah Peters Account Access Priya Nair Resolved Priority Medium Resolved Oct 22, 03:32SLA missed
  38. Microsoft 365 sign-in loop Ticket #28 Marcus Hill Account Access Jordan Lee Resolved Priority Medium Resolved Oct 22, 02:23SLA missed
  39. Cannot connect to office Wi-Fi Ticket #15 Maria Santos Network Alex Rivera Resolved Priority Critical Resolved Oct 20, 16:17on time
  40. Mouse cursor jumps around Ticket #19 Liam O'Connor Hardware Priya Nair Resolved Priority Low Resolved Oct 22, 21:48on time
  41. Docking station not detecting displays Ticket #14 Sofia Rossi Hardware Jordan Lee Resolved Priority Low Resolved Oct 20, 02:34on time
  42. PC very slow after Windows update Ticket #57 Chen Wei Software Alex Rivera Resolved Priority Medium Resolved Oct 19, 08:36on time
  43. New starter needs account set up Ticket #35 Maria Santos Account Access Priya Nair Resolved Priority Medium Resolved Oct 17, 16:48on time
  44. MFA prompt not arriving on phone Ticket #43 Tom Becker Account Access Sam Okafor Closed Priority Low Resolved Oct 21, 07:19SLA missed
  45. Outlook search returns no results Ticket #7 Grace Mwangi Software Alex Rivera Resolved Priority Medium Resolved Oct 17, 12:21on time
  46. Mouse cursor jumps around Ticket #44 Daniel Kim Hardware Alex Rivera Resolved Priority High Resolved Oct 16, 16:15on time
  47. VPN client fails to connect Ticket #32 Sofia Rossi Software Jordan Lee Closed Priority Low Resolved Oct 17, 11:49on time
  48. Excel crashes when opening large file Ticket #23 Tom Becker Software Alex Rivera Resolved Priority High Resolved Oct 16, 07:13SLA missed
  49. Cannot connect to office Wi-Fi Ticket #5 Sofia Rossi Network Sam Okafor Closed Priority Medium Resolved Oct 16, 17:57SLA missed
  50. Outlook search returns no results Ticket #49 Fatima Zahra Software Priya Nair Closed Priority High Resolved Oct 14, 15:50SLA missed
  51. Teams camera not working Ticket #34 Liam O'Connor Software Jordan Lee Resolved Priority High Resolved Oct 14, 19:00SLA missed
  52. VPN client fails to connect Ticket #2 Maria Santos Software Jordan Lee Resolved Priority Medium Resolved Oct 13, 17:27on time
  53. Intermittent Wi-Fi drops in meeting room Ticket #48 Elena Petrova Network Sam Okafor Resolved Priority Medium Resolved Oct 12, 17:40on time
  54. Password reset request Ticket #47 Fatima Zahra Account Access Priya Nair Resolved Priority Low Resolved Oct 14, 11:54on time
  55. Keyboard keys not responding Ticket #4 Tom Becker Hardware Priya Nair Resolved Priority Low Resolved Oct 12, 16:10on time
  56. MFA prompt not arriving on phone Ticket #45 Daniel Kim Account Access Sam Okafor Resolved Priority Low Resolved Oct 10, 22:09on time
  57. New starter needs account set up Ticket #39 Julia Novak Account Access Sam Okafor Resolved Priority Medium Resolved Oct 10, 19:08on time
  58. PDF reader won't open attachments Ticket #56 Aisha Khan Software Alex Rivera Closed Priority Medium Resolved Oct 11, 14:13SLA missed
  59. Account locked out Ticket #6 Liam O'Connor Account Access Priya Nair Closed Priority Medium Resolved Oct 10, 14:46on time
  60. Keyboard keys not responding Ticket #26 Ahmed Saleh Hardware Sam Okafor Closed Priority High Resolved Oct 9, 21:10SLA missed

How to use this

  1. Start with the queue. Tickets that are not finished are listed first, with the one closest to its due time (or most overdue) at the top.
  2. Click a ticket to open it on the right. Press Esc or choose Close to go back to the list.
  3. Change what has changed. Set the status, priority or assignee, then Save. To resolve or close a ticket, write a short resolution first. The box appears when you pick Resolved or Closed.
  4. Write notes as you work. Everything you change is also added to the ticket's log automatically.
  5. Narrow the list with the search box, or open Filters for category, priority, assignee and overdue. Overview has the numbers.
Words you will see
SLA
The time a ticket is allowed to stay unresolved. Here: Critical 4 hours, High 8, Medium 24, Low 72. This is a sample policy I chose, not a real company's.
Due
When the SLA runs out. Past that, the ticket is overdue.
Status
Open, In Progress, Waiting on User, Resolved or Closed.
Assignee
The technician who owns the ticket.
Log
The history of notes and changes on a ticket.

Why I built this

I wanted to understand what a help desk does with a request from the moment it arrives to the moment it is closed, not only use a ticketing system. So I built a small one: create a ticket, give it an owner and a due time, write down what you tried, and record what fixed it.

All the tickets and names are made up by a script, and the due times follow a sample policy I picked. It is a demo, so the hosted copy forgets everything when it restarts.