Help desk
New ticket

Ticket queue

18 tickets, 2 past due

  1. Teams camera not working Ticket #31 Aisha Khan Software Jordan Lee In Progress Priority Medium 10h 46m overdue
  2. Excel crashes when opening large file Ticket #38 Liam O'Connor Software Alex Rivera Open Priority Medium 5h 34m overdue
  3. Excel crashes when opening large file Ticket #29 Noah Peters Software Alex Rivera Waiting on User Priority Critical 3h 26m left
  4. PDF reader won't open attachments Ticket #30 Ben Carter Software Alex Rivera Open Priority Low 37h 00m left
  5. Teams camera not working Ticket #33 Fatima Zahra Software Alex Rivera Resolved Priority Medium Resolved Oct 27, 06:49on time
  6. Teams camera not working Ticket #54 Grace Mwangi Software Sam Okafor Closed Priority Medium Resolved Oct 27, 07:21on time
  7. Excel crashes when opening large file Ticket #13 Liam O'Connor Software Sam Okafor Resolved Priority Medium Resolved Oct 24, 14:51on time
  8. Outlook search returns no results Ticket #55 Maria Santos Software Jordan Lee Closed Priority Medium Resolved Oct 24, 14:59on time
  9. Outlook search returns no results Ticket #37 Liam O'Connor Software Alex Rivera Closed Priority Low Resolved Oct 24, 02:30on time
  10. Excel crashes when opening large file Ticket #17 Aisha Khan Software Jordan Lee Resolved Priority High Resolved Oct 21, 11:35SLA missed
  11. PC very slow after Windows update Ticket #57 Chen Wei Software Alex Rivera Resolved Priority Medium Resolved Oct 19, 07:26on time
  12. Outlook search returns no results Ticket #7 Grace Mwangi Software Alex Rivera Resolved Priority Medium Resolved Oct 17, 11:11on time
  13. VPN client fails to connect Ticket #32 Sofia Rossi Software Jordan Lee Closed Priority Low Resolved Oct 17, 10:39on time
  14. Excel crashes when opening large file Ticket #23 Tom Becker Software Alex Rivera Resolved Priority High Resolved Oct 16, 06:03SLA missed
  15. Outlook search returns no results Ticket #49 Fatima Zahra Software Priya Nair Closed Priority High Resolved Oct 14, 14:40SLA missed
  16. Teams camera not working Ticket #34 Liam O'Connor Software Jordan Lee Resolved Priority High Resolved Oct 14, 17:50SLA missed
  17. VPN client fails to connect Ticket #2 Maria Santos Software Jordan Lee Resolved Priority Medium Resolved Oct 13, 16:16on time
  18. PDF reader won't open attachments Ticket #56 Aisha Khan Software Alex Rivera Closed Priority Medium Resolved Oct 11, 13:03SLA missed

How to use this

  1. Start with the queue. Tickets that are not finished are listed first, with the one closest to its due time (or most overdue) at the top.
  2. Click a ticket to open it on the right. Press Esc or choose Close to go back to the list.
  3. Change what has changed. Set the status, priority or assignee, then Save. To resolve or close a ticket, write a short resolution first. The box appears when you pick Resolved or Closed.
  4. Write notes as you work. Everything you change is also added to the ticket's log automatically.
  5. Narrow the list with the search box, or open Filters for category, priority, assignee and overdue. Overview has the numbers.
Words you will see
SLA
The time a ticket is allowed to stay unresolved. Here: Critical 4 hours, High 8, Medium 24, Low 72. This is a sample policy I chose, not a real company's.
Due
When the SLA runs out. Past that, the ticket is overdue.
Status
Open, In Progress, Waiting on User, Resolved or Closed.
Assignee
The technician who owns the ticket.
Log
The history of notes and changes on a ticket.

Why I built this

I wanted to understand what a help desk does with a request from the moment it arrives to the moment it is closed, not only use a ticketing system. So I built a small one: create a ticket, give it an owner and a due time, write down what you tried, and record what fixed it.

All the tickets and names are made up by a script, and the due times follow a sample policy I picked. It is a demo, so the hosted copy forgets everything when it restarts.