Help desk
New ticket

Ticket queue

31 tickets, 5 past due

  1. Teams camera not working Ticket #31 Aisha Khan Software Jordan Lee In Progress Priority Medium 10h 45m overdue
  2. Excel crashes when opening large file Ticket #38 Liam O'Connor Software Alex Rivera Open Priority Medium 5h 33m overdue
  3. Keyboard keys not responding Ticket #51 Maria Santos Hardware Sam Okafor Open Priority Medium 5h 04m overdue
  4. Slow file share access Ticket #25 Ahmed Saleh Network Sam Okafor Waiting on User Priority Medium 4h 57m overdue
  5. Laptop battery drains in under an hour Ticket #21 Ben Carter Hardware Jordan Lee In Progress Priority Medium 3h 12m overdue
  6. Laptop battery drains in under an hour Ticket #60 Ahmed Saleh Hardware Alex Rivera In Progress Priority Medium 2h 53m left
  7. MFA prompt not arriving on phone Ticket #27 Julia Novak Account Access Alex Rivera Open Priority Medium 8h 21m left
  8. Cannot reach internal website Ticket #50 Ahmed Saleh Network Alex Rivera Open Priority Medium 12h 13m left
  9. Password reset request Ticket #36 Grace Mwangi Account Access Sam Okafor In Progress Priority Medium 12h 56m left
  10. MFA prompt not arriving on phone Ticket #58 Sofia Rossi Account Access Jordan Lee Closed Priority Medium Resolved Oct 28, 19:21on time
  11. Teams camera not working Ticket #33 Fatima Zahra Software Alex Rivera Resolved Priority Medium Resolved Oct 27, 06:49on time
  12. Teams camera not working Ticket #54 Grace Mwangi Software Sam Okafor Closed Priority Medium Resolved Oct 27, 07:21on time
  13. Intermittent Wi-Fi drops in meeting room Ticket #52 Fatima Zahra Network Jordan Lee Closed Priority Medium Resolved Oct 25, 09:54on time
  14. Excel crashes when opening large file Ticket #13 Liam O'Connor Software Sam Okafor Resolved Priority Medium Resolved Oct 24, 14:51on time
  15. Outlook search returns no results Ticket #55 Maria Santos Software Jordan Lee Closed Priority Medium Resolved Oct 24, 14:59on time
  16. MFA prompt not arriving on phone Ticket #46 Julia Novak Account Access Jordan Lee Closed Priority Medium Resolved Oct 24, 10:13on time
  17. Desktop will not power on Ticket #20 Daniel Kim Hardware Alex Rivera Resolved Priority Medium Resolved Oct 23, 16:16on time
  18. Mouse cursor jumps around Ticket #11 Ahmed Saleh Hardware Alex Rivera Closed Priority Medium Resolved Oct 23, 06:04on time
  19. New starter needs account set up Ticket #59 Fatima Zahra Account Access Sam Okafor Closed Priority Medium Resolved Oct 23, 05:32on time
  20. Mouse cursor jumps around Ticket #41 Ben Carter Hardware Jordan Lee Closed Priority Medium Resolved Oct 21, 11:54on time
  21. Account locked out Ticket #8 Noah Peters Account Access Priya Nair Resolved Priority Medium Resolved Oct 22, 02:22SLA missed
  22. Microsoft 365 sign-in loop Ticket #28 Marcus Hill Account Access Jordan Lee Resolved Priority Medium Resolved Oct 22, 01:13SLA missed
  23. PC very slow after Windows update Ticket #57 Chen Wei Software Alex Rivera Resolved Priority Medium Resolved Oct 19, 07:26on time
  24. New starter needs account set up Ticket #35 Maria Santos Account Access Priya Nair Resolved Priority Medium Resolved Oct 17, 15:37on time
  25. Outlook search returns no results Ticket #7 Grace Mwangi Software Alex Rivera Resolved Priority Medium Resolved Oct 17, 11:11on time
  26. Cannot connect to office Wi-Fi Ticket #5 Sofia Rossi Network Sam Okafor Closed Priority Medium Resolved Oct 16, 16:47SLA missed
  27. VPN client fails to connect Ticket #2 Maria Santos Software Jordan Lee Resolved Priority Medium Resolved Oct 13, 16:16on time
  28. Intermittent Wi-Fi drops in meeting room Ticket #48 Elena Petrova Network Sam Okafor Resolved Priority Medium Resolved Oct 12, 16:29on time
  29. New starter needs account set up Ticket #39 Julia Novak Account Access Sam Okafor Resolved Priority Medium Resolved Oct 10, 17:58on time
  30. PDF reader won't open attachments Ticket #56 Aisha Khan Software Alex Rivera Closed Priority Medium Resolved Oct 11, 13:03SLA missed
  31. Account locked out Ticket #6 Liam O'Connor Account Access Priya Nair Closed Priority Medium Resolved Oct 10, 13:36on time

How to use this

  1. Start with the queue. Tickets that are not finished are listed first, with the one closest to its due time (or most overdue) at the top.
  2. Click a ticket to open it on the right. Press Esc or choose Close to go back to the list.
  3. Change what has changed. Set the status, priority or assignee, then Save. To resolve or close a ticket, write a short resolution first. The box appears when you pick Resolved or Closed.
  4. Write notes as you work. Everything you change is also added to the ticket's log automatically.
  5. Narrow the list with the search box, or open Filters for category, priority, assignee and overdue. Overview has the numbers.
Words you will see
SLA
The time a ticket is allowed to stay unresolved. Here: Critical 4 hours, High 8, Medium 24, Low 72. This is a sample policy I chose, not a real company's.
Due
When the SLA runs out. Past that, the ticket is overdue.
Status
Open, In Progress, Waiting on User, Resolved or Closed.
Assignee
The technician who owns the ticket.
Log
The history of notes and changes on a ticket.

Why I built this

I wanted to understand what a help desk does with a request from the moment it arrives to the moment it is closed, not only use a ticketing system. So I built a small one: create a ticket, give it an owner and a due time, write down what you tried, and record what fixed it.

All the tickets and names are made up by a script, and the due times follow a sample policy I picked. It is a demo, so the hosted copy forgets everything when it restarts.