Help desk
New ticket

Ticket queue

18 tickets

  1. MFA prompt not arriving on phone Ticket #58 Sofia Rossi Account Access Jordan Lee Closed Priority Medium Resolved Oct 28, 21:29on time
  2. Teams camera not working Ticket #54 Grace Mwangi Software Sam Okafor Closed Priority Medium Resolved Oct 27, 09:29on time
  3. Account locked out Ticket #42 Sofia Rossi Account Access Alex Rivera Closed Priority Low Resolved Oct 26, 15:25on time
  4. Intermittent Wi-Fi drops in meeting room Ticket #52 Fatima Zahra Network Jordan Lee Closed Priority Medium Resolved Oct 25, 12:02on time
  5. Slow file share access Ticket #1 Liam O'Connor Network Alex Rivera Closed Priority Low Resolved Oct 25, 09:58on time
  6. Outlook search returns no results Ticket #55 Maria Santos Software Jordan Lee Closed Priority Medium Resolved Oct 24, 17:07on time
  7. MFA prompt not arriving on phone Ticket #46 Julia Novak Account Access Jordan Lee Closed Priority Medium Resolved Oct 24, 12:21on time
  8. Outlook search returns no results Ticket #37 Liam O'Connor Software Alex Rivera Closed Priority Low Resolved Oct 24, 04:38on time
  9. Mouse cursor jumps around Ticket #11 Ahmed Saleh Hardware Alex Rivera Closed Priority Medium Resolved Oct 23, 08:12on time
  10. New starter needs account set up Ticket #59 Fatima Zahra Account Access Sam Okafor Closed Priority Medium Resolved Oct 23, 07:40on time
  11. Mouse cursor jumps around Ticket #41 Ben Carter Hardware Jordan Lee Closed Priority Medium Resolved Oct 21, 14:02on time
  12. MFA prompt not arriving on phone Ticket #43 Tom Becker Account Access Sam Okafor Closed Priority Low Resolved Oct 21, 08:17SLA missed
  13. VPN client fails to connect Ticket #32 Sofia Rossi Software Jordan Lee Closed Priority Low Resolved Oct 17, 12:47on time
  14. Cannot connect to office Wi-Fi Ticket #5 Sofia Rossi Network Sam Okafor Closed Priority Medium Resolved Oct 16, 18:55SLA missed
  15. Outlook search returns no results Ticket #49 Fatima Zahra Software Priya Nair Closed Priority High Resolved Oct 14, 16:48SLA missed
  16. PDF reader won't open attachments Ticket #56 Aisha Khan Software Alex Rivera Closed Priority Medium Resolved Oct 11, 15:11SLA missed
  17. Account locked out Ticket #6 Liam O'Connor Account Access Priya Nair Closed Priority Medium Resolved Oct 10, 15:44on time
  18. Keyboard keys not responding Ticket #26 Ahmed Saleh Hardware Sam Okafor Closed Priority High Resolved Oct 9, 22:08SLA missed

How to use this

  1. Start with the queue. Tickets that are not finished are listed first, with the one closest to its due time (or most overdue) at the top.
  2. Click a ticket to open it on the right. Press Esc or choose Close to go back to the list.
  3. Change what has changed. Set the status, priority or assignee, then Save. To resolve or close a ticket, write a short resolution first. The box appears when you pick Resolved or Closed.
  4. Write notes as you work. Everything you change is also added to the ticket's log automatically.
  5. Narrow the list with the search box, or open Filters for category, priority, assignee and overdue. Overview has the numbers.
Words you will see
SLA
The time a ticket is allowed to stay unresolved. Here: Critical 4 hours, High 8, Medium 24, Low 72. This is a sample policy I chose, not a real company's.
Due
When the SLA runs out. Past that, the ticket is overdue.
Status
Open, In Progress, Waiting on User, Resolved or Closed.
Assignee
The technician who owns the ticket.
Log
The history of notes and changes on a ticket.

Why I built this

I wanted to understand what a help desk does with a request from the moment it arrives to the moment it is closed, not only use a ticketing system. So I built a small one: create a ticket, give it an owner and a due time, write down what you tried, and record what fixed it.

All the tickets and names are made up by a script, and the due times follow a sample policy I picked. It is a demo, so the hosted copy forgets everything when it restarts.