Help desk
New ticket

Ticket queue

26 tickets

  1. Cannot access shared team folder Ticket #40 Marcus Hill Account Access Alex Rivera Resolved Priority High Resolved Oct 28, 15:47on time
  2. Desktop will not power on Ticket #18 Marcus Hill Hardware Alex Rivera Resolved Priority Low Resolved Oct 29, 03:10on time
  3. Teams camera not working Ticket #33 Fatima Zahra Software Alex Rivera Resolved Priority Medium Resolved Oct 27, 08:57on time
  4. Password reset request Ticket #22 Chen Wei Account Access Sam Okafor Resolved Priority Low Resolved Oct 29, 03:10on time
  5. Guest Wi-Fi password request Ticket #24 Ben Carter Network Priya Nair Resolved Priority Low Resolved Oct 27, 07:38on time
  6. Cannot reach internal website Ticket #10 Sofia Rossi Network Sam Okafor Resolved Priority High Resolved Oct 25, 09:07SLA missed
  7. Excel crashes when opening large file Ticket #13 Liam O'Connor Software Sam Okafor Resolved Priority Medium Resolved Oct 24, 16:59on time
  8. Desktop will not power on Ticket #20 Daniel Kim Hardware Alex Rivera Resolved Priority Medium Resolved Oct 23, 18:24on time
  9. Excel crashes when opening large file Ticket #17 Aisha Khan Software Jordan Lee Resolved Priority High Resolved Oct 21, 13:43SLA missed
  10. Account locked out Ticket #8 Noah Peters Account Access Priya Nair Resolved Priority Medium Resolved Oct 22, 04:30SLA missed
  11. Microsoft 365 sign-in loop Ticket #28 Marcus Hill Account Access Jordan Lee Resolved Priority Medium Resolved Oct 22, 03:21SLA missed
  12. Cannot connect to office Wi-Fi Ticket #15 Maria Santos Network Alex Rivera Resolved Priority Critical Resolved Oct 20, 17:14on time
  13. Mouse cursor jumps around Ticket #19 Liam O'Connor Hardware Priya Nair Resolved Priority Low Resolved Oct 22, 22:46on time
  14. Docking station not detecting displays Ticket #14 Sofia Rossi Hardware Jordan Lee Resolved Priority Low Resolved Oct 20, 03:32on time
  15. PC very slow after Windows update Ticket #57 Chen Wei Software Alex Rivera Resolved Priority Medium Resolved Oct 19, 09:34on time
  16. New starter needs account set up Ticket #35 Maria Santos Account Access Priya Nair Resolved Priority Medium Resolved Oct 17, 17:45on time
  17. Outlook search returns no results Ticket #7 Grace Mwangi Software Alex Rivera Resolved Priority Medium Resolved Oct 17, 13:19on time
  18. Mouse cursor jumps around Ticket #44 Daniel Kim Hardware Alex Rivera Resolved Priority High Resolved Oct 16, 17:13on time
  19. Excel crashes when opening large file Ticket #23 Tom Becker Software Alex Rivera Resolved Priority High Resolved Oct 16, 08:11SLA missed
  20. Teams camera not working Ticket #34 Liam O'Connor Software Jordan Lee Resolved Priority High Resolved Oct 14, 19:58SLA missed
  21. VPN client fails to connect Ticket #2 Maria Santos Software Jordan Lee Resolved Priority Medium Resolved Oct 13, 18:24on time
  22. Intermittent Wi-Fi drops in meeting room Ticket #48 Elena Petrova Network Sam Okafor Resolved Priority Medium Resolved Oct 12, 18:37on time
  23. Password reset request Ticket #47 Fatima Zahra Account Access Priya Nair Resolved Priority Low Resolved Oct 14, 12:51on time
  24. Keyboard keys not responding Ticket #4 Tom Becker Hardware Priya Nair Resolved Priority Low Resolved Oct 12, 17:07on time
  25. MFA prompt not arriving on phone Ticket #45 Daniel Kim Account Access Sam Okafor Resolved Priority Low Resolved Oct 10, 23:07on time
  26. New starter needs account set up Ticket #39 Julia Novak Account Access Sam Okafor Resolved Priority Medium Resolved Oct 10, 20:06on time

How to use this

  1. Start with the queue. Tickets that are not finished are listed first, with the one closest to its due time (or most overdue) at the top.
  2. Click a ticket to open it on the right. Press Esc or choose Close to go back to the list.
  3. Change what has changed. Set the status, priority or assignee, then Save. To resolve or close a ticket, write a short resolution first. The box appears when you pick Resolved or Closed.
  4. Write notes as you work. Everything you change is also added to the ticket's log automatically.
  5. Narrow the list with the search box, or open Filters for category, priority, assignee and overdue. Overview has the numbers.
Words you will see
SLA
The time a ticket is allowed to stay unresolved. Here: Critical 4 hours, High 8, Medium 24, Low 72. This is a sample policy I chose, not a real company's.
Due
When the SLA runs out. Past that, the ticket is overdue.
Status
Open, In Progress, Waiting on User, Resolved or Closed.
Assignee
The technician who owns the ticket.
Log
The history of notes and changes on a ticket.

Why I built this

I wanted to understand what a help desk does with a request from the moment it arrives to the moment it is closed, not only use a ticketing system. So I built a small one: create a ticket, give it an owner and a due time, write down what you tried, and record what fixed it.

All the tickets and names are made up by a script, and the due times follow a sample policy I picked. It is a demo, so the hosted copy forgets everything when it restarts.